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Call center

Call center

With TUS OFICINAS you will have the following services and benefits:



  • Scheduling and confirmation of appointments.
  • Confirmation of attendance, and follow-up to events.
  • Customer services - PQRs attention.
  • Database construction and customer profiling.
  • Own infrastructure with facilities equipment and main and backup internet that allow us to guarantee and efficient service.
  • Agents and supervisors with 100% face-to-face work.
  • Platform for call center and contact center management.
  • Reporting suite to measure and optimize agent activity, campaigns, call distribution and reporting.
  • Agent monitoring and auditing, call listening, intervention, three-way conferencing, ratings, etc.
  • Increased productivity through WebRTC technology agile, simple and convergent agent screen.
  • Staff and agents and supervisor with experience in call center attention.
  • Reports with customized temporality according to the client´s requirements, daily, weekly, per agent, etc.
  • Analysis and diagnosis of the operation as a management tool for decision making and resource optimization.
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